Careers

Current Career Opportunities


Guest Services Manager
Full Time – Live In Position | at Boathaven Spa Resort

We are currently seeking a full time Guest Services Manager to live onsite at Boathaven Spa Resort. The Guest Services Manager is responsible to ensure the continuing success of Boathaven Spa Resort by focusing on achieving team results and provide a high level of customer service. Leading the team with a hands on approach is essential as this role is responsible for the operation of the hotel including but not limited to front desk, reservations, maintenance and housekeeping. After hours assistance and the ability to work on weekends is a must, local resident highly regarded.

Duties and responsibilities:

  • Hold a current RLA licence areas or be willing to obtain one
  • Live onsite and respond to afterhours and emergency calls
  • Manage, record and resolve promptly guest or customer complaints
  • Ensure a very high level of customer service is constantly maintained
  • Maintain good communication and work relationships in all hotel areas and with all properties
  • Maintain staffing levels to meet business demands
  • Comply with fire regulations and all health and safety legislation

The successful candidate will have:

  • Previous managerial experience in a customer service function
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Positive and “Can Do” attitude
  • Flexibility to respond to a variety of different work situations

If this sounds right for you then Apply Now


Guest Services Extraordinaire
Full Time | Dual Properties

at Hotel Group is currently seeking highly motivated, well-presented, energetic person who enjoys providing great service with a smile, to join our team as a Full Time Guest Service Extraordinaire. Working across two of our properties you will be able to work a flexible roster, which includes regular weekends. Only short listed candidates will be contacted, local resident highly regarded.

Duties and responsibilities:

  • General front office duties – checking guests in & out
  • Maintaining guest's accounts with accuracy
  • Ensure a very high level of customer service is constantly maintained
  • Maintain good communication and work relationships in all hotel areas and with all properties
  • Processing large volumes of reservations in a timely and professional manner
  • Timely email management

The successful candidate will have:

  • Positive and “Can Do” attitude, strong work ethic and ability to work in a team
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Flexibility to respond to a variety of different work situations
  • The ability to multi task and demonstrate initiative
  • Excellent computer skills in the Office Suite

If this sounds right for you then Apply Now


Housekeeping Manager
Full Time | at Blue Horizon Resort

We are currently seeking an energetic, customer focused and experienced Full Time Housekeeping Manager to assist in the day to day supervision and effective running of the housekeeping team at Blue Horizon Resort. Working closely with the Guest Services Manager you will be responsible to ensure consistently clean rooms and an overall positive experience for our guests. The ability to work on weekends is a must, local resident highly regarded.

Duties and responsibilities:

  • Housekeeping duties (room and public areas)
  • Monitoring room cleanliness
  • On-going training of the housekeeping team
  • Ensuring our high quality standards are maintained
  • Stock control and ordering supplies
  • Guest liaison as required
  • Logging maintenance (room and property)
  • Lost property control

The successful candidate will have:

  • An eye for detail
  • Previous experience at a supervisory level
  • Excellent communication, interpersonal and time management skills
  • Positive attitude
  • Superior customer service skills
  • Excellent grooming and presentation skills

If this sounds right for you then Apply Now


General Career Opportunities

For general career opportunities or to apply for one of the jobs listed above please complete the following form:

 

At A Glance

Contact Us

Heart Hotel and Gallery Whitsundays
Call 1300 847 244
Email Heart Hotel and Gallery Whitsundays

at Marina Shores
Call +61 7 4964 1500
Email at Marina Shores

at Waterfront Whitsunday Retreat
Call +61 7 4948 6500
Email at Waterfront Whitsunday Retreat

at Water's Edge Resort
Call +61 7 4948 4300
Email at Water's Edge Resort

at Blue Horizon Resort
Call +61 7 4946 3500
Email at Blue Horizon Resort

at Whitsunday Vista Resort
Call +61 7 4948 4000
Email at Whitsunday Vista Resort

at Boathaven Spa Resort
Call +61 7 4948 4948
Email at Boathaven Spa Resort

at Beach Court Holiday Villas
Call +61 7 4946 5316
Email at Beach Court Holiday Villas