Booking Terms & Conditions

Cancellation Policy

In the event of cancellation, deposits will be refunded less a $50 clerical fee if 30+ days notice is given. There will be no refund for cancellations made with less than 30 days notice. Once a booking has commenced, no refunds will be given on any unused portion of stay remaining. No Shows will result in full accommodation amount being charged to the credit card.

Booking terms and conditions

  • All specials are subject to allocation and availability. Prices are subject to change without notice.
  • Deposit equivalent to the first night's accommodation will be applied at the time of booking. Once a deposit is applied, the booking is confirmed. Please settle your account on arrival.
  • Visa, MasterCard,¬†UnionPay and Amex credit cards accepted. A surcharge may apply. at Marina Shores, at Waters Edge Resort, at Waterfront Whitsunday Retreat & at Whitsunday Vista attracts a 2% surcharge on Amex. at Blue Horizon Resort attracts a 3% surcharge on Amex and 1.5% surcharge on all other cards.
  • A credit card is required at check in as security against damage/unpaid accounts or a $200 cash bond and photo identification to be held if credit card is not available.
  • at Waters Edge Resort & at Marina Shores are not part of the Airlie Beach Schoolies program. Other properties may be booked at

Contact Us

Heart Hotel and Gallery Whitsundays
Call 1300 847 244
Email Heart Hotel and Gallery Whitsundays

at Marina Shores
Call +61 7 4964 1500
Email at Marina Shores

at Waterfront Whitsunday Retreat
Call +61 7 4948 6500
Email at Waterfront Whitsunday Retreat

at Water's Edge Resort
Call +61 7 4948 4300
Email at Water's Edge Resort

at Blue Horizon Resort
Call +61 7 4946 3500
Email at Blue Horizon Resort

at Whitsunday Vista Holiday Apartments
Call +61 7 4948 4000
Email at Whitsunday Vista Resort

at Boathaven Bay Holiday Apartments
Call +61 7 4948 4948
Email at Boathaven Spa Resort

at Beach Court Holiday Villas
Call +61 7 4946 5316
Email at Beach Court Holiday Villas